Thank goodness the weather has finally gotten better! I think the pacific northwest is a really cool place, with lots of cool things to do… but I live in Fort Wayne for a reason. I’m not a big fan of rain!
I am one of those people who gets a little blue when it is too dreary or chilly for too long. This weather and this day has renewed my spirit. And honestly, when it comes to coffee and local shops- Fort Wayne has them. So why go so far away when there is so much good here? For example, another locally owned and operated business in Fort Wayne is Fortezza Coffee . The atmosphere is so cool and there are so many cozy spots. I was able to run in there for a meeting today and it really set the tone for a great day. Nothing like coffee, cinnamon, honey and a good conversation to elevate your mood.
But as with all things, I believe it is the people that have the power to make everything better. Not only the amazing and talented person I met with for coffee, but our customers as well.
After my meeting I walk into our waiting room and see two of my favorite customers. They are an older couple- pushing 90 (don’t rush it, the Mrs. would say) just in for their routine oil change. Her, as always, looking very put together in a matching outfit consisting of a matching fedora and a snazzy pantsuit and him in his standby kahki’s and coffee mug.
A few years ago I got in the habit of bringing him hot chocolate in the waiting room. Normally we have coffee and cookies for our customers and sometimes hot chocolate, but that day we were out of hot chocolate in the front room. He looked so disappointed that we didn’t have any out there that I went to the break-room and made him a hot chocolate in one of our mugs. Thus the tradition started.
So it is no surprise that one of my co-workers has stepped in and made him his standby. It makes me happy when people notice the details and appreciate each other.
That is one thing I miss from working at the front counter. I love our customers. I love talking to our customers. I love learning about their lives and being there for their lives- the highs and the lows.
Why the lows? Because it makes me feel good to be able to help them. I believe that if people focused 5% more on other people each day, their day would be at least 5% better.
What do you think?